Responsibilities:

• Maintain the accuracy and integrity of the CMDB along with ensuring we are following the CSDM (Common Service Data Model
• Support the development of Application Services, Business Services, Technical Services, and their corresponding mappings and integrations.
• Define & Map Business Capabilities to Business Applications
• Configure/manage Service Mapping to make all ServiceNow applications service-aware using the CSDM framework.
• Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
• Effectively communicate insights into the data
• Support the deployment of automated processes and the underlying digital operating procedures
• Handle communication with multiple stakeholders
• Find opportunities to improve and enhance our existing CMDB

Experience & Certifications:

• Experience with CMDB and CSDM
• Experience with Knowledge of ServiceNow and Service Maps.
• ITOM experience is preferred
• Background in Assets Management
• Analyzing, synthesizing, finding patterns and drawing conclusions from the data sets to develop summaries, and find actionable insights.

Other Skills

• Asset tracking
• System Security
• Work well in teams and alone